Problems with your Tracker but everyone else at your site is OK?

This could be that your personal ("local") copy of Tracker has become corrupted (meaning that something has gone wrong with it).

You can fix this yourself.  If you close Tracker and ask your local IT support person to open and close the copy of Tracker in the server AutoFEUpdater folder the system will think that the server file is newer than your copy and it will automatically reload the newer (working) version to your PC.

Unable to send a project/survey to an existing Asbestos Tracker database - why not?

The problem is that Tracker thinks that you have already sent the project over to the client's Asbestos Tracker system.

Check for a folder with the name of the project number in

{your Tracker drive letter}:\Asbestos Tracker\{Client}\HTML\Project_Files\{Project Number}

If the folder exists, delete (or rename) it and try again.

ODBC timeout errors - what do they mean?

Are you seeing "ODBC timeout" errors?

If you only see these now and again, they can safely be ignored.  The message means that Tracker is trying to update your SQL database but the server is not responding in a timely fashion.

If you see these errors on a regular basis they need to be investigated.  There are various solutions including database maintenance  plans which can be scheduled to run automatically on the database or specific optimisations which can be made to the Tracker system itself.  These are changes which we need to make on your behalf, so contact the office if you need us to investigate.

Tracker Interfaces document

There is a new, updated version of the Tracker Interfaces document now available on our website. This document provides information on exporting from and importing into Tracker using a variety of products, including details on whether sites, samples and photos can be included and whether any customisation is necessary.
Find the new Tracker Interfaces document here: http://start-software.com/support/information-sheets/

Which pocket PCs can be used for Tracker Mobile?

You can use any Windows Mobile v6 pocket PC or - from September 2010 - any Android unit.

Windows Mobile is Microsoft's pocket PC/phone operating system and is being phased out, to be replaced by Windows Phone 7 Series which isn't compatible with our software.  For this reason, we would suggest that you consider Android units rather than Windows Mobile now so that you are buying the latest technology which will be continue to be supported.

Please note that some Windows Mobile units (for example, the HTC HD2) use multi-touch screens which tend to be less popular with surveyors.  All Android units are multi-touch and work well with our systems.

We are happy to supply pocket PCs to you direct (check our online shop for the models we keep in stock) or you can source them yourselves.  You may also find that your mobile phone operator can provide them via your contract, often for free, especially if you are nearing the end of your contract.